Contact Centre Manager

• Location: 

  United Kingdom,Chelmsford, Ipswich

• Posted: 05/11/2009 17:05

Do you have strong managerial skills, an upbeat and positive nature with the ability to motivate and boost a team of telesales staff?

If you have answered 'yes' to these questions then this could be the job you have been waiting for!

We are currently working on behalf of our forward thinking and expanding client who have an exciting new position for a Contact Centre Manager.

The role will entail the management of 2 Team Leaders and of a team of 15 telesales operatives.
Duties include:
Coaching and motivation of team managers and operatives
Recruitment of staff
Forecasting
Managing process
Thinking strategically
Managing the day to day running of the contact centre

We require applicants who have worked in a similar role within a call centre environment and the successful applicant will have experience of managing Managers as well as sales operatives.
Requirements:
Experience of managing process
Proactive and hands on approach
Proven experience of analysing statistics and improving processes
Approachable and friendly attitude
Strong managerial experience within a call centre environment
Experience of managing sales staff

This is an exciting position and is going to be interviewing as soon as possible so don't delay in applying

Please note that only successful applicants will be contacted. If you have not heard from us within 7 days please assume that you application has not been successful.

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